Re: A side issue. was, Re: allow

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Thank you for teh advice.

I did not solve the issue with allow, but I solved my issue
differently.
Do not worry.

On 12/07/2011 08:35 AM, Digimer wrote:
Explain your problem in some detail. The more you tell about your
problem, what log messages are being generated, how it's failing and so
on will help others help you.

As I've mentioned before, I used to do telephone tech support. After a while I learned never to refer to "your problem" because some people would take it too personally and think it meant either that they had a problem or that they *were* the problem. (Of course, this was true all too often, but you're not supposed to tell the customers that.) As I came to understand this, I learned ways to avoid the phrase, such as "the issue," "the trouble" or, if I had to, "the problem." I only mention this because by using the phrase several times, as you did in the quoted passage, it could appear to somebody who's overly-sensitive that you were referring to them.

I understand, of course, that you weren't, but I thought some of the list members might be interested in a way to avoid misunderstandings.
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 Patrick DUPRÉ                      |   |
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