On Thu, 2009-11-26 at 12:53 +0000, Timothy Murphy wrote: > It surprises me that there is not a greater attempt > to get feed-back on the frequency of problems, > or equally, the lack of problems. > I would have thought it would be relatively easy > to design an online form that Fedora users > could be asked to complete. It has been done before, but I can see all sorts of things against it. You really need to survey people some time after the install. When they've had time to get their computer through its teething problems, and have had time to try it all and see if it works or not. Whereas surveying people immediately after the install just checks out whether the install worked, or not. Some will say all is fine, but without really checking whether their computer does work fine, simply because the installation seemed to go well. Or you get a fail, as they couldn't install, and gave up. Whereas their computer might have worked, if only some small obstacle could have been overcome (e.g. with one of my old computers, all that was needed to be able to install Fedora was to unplug the IDE zip drive). People would rather not go through a lengthy survey, and a short one is probably going to be too useless. And with any survey you get people who deliberately feed false data (either to waste your time, or just quickly get through some parts of a survey). It is quite an art to construct a good survey, many surveys are not. You've also got to do something useful with the data. We had the smolt thing that sends a hardware report off to a database. There's a certain presumption that regular monthly updates by your client indicates that your hardware does actually work. See: http://smolt.fedoraproject.org/ (and don't forget to have a look at the various statistics). -- [tim@localhost ~]$ uname -r 2.6.27.25-78.2.56.fc9.i686 Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists. -- fedora-list mailing list fedora-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-list Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
