On Thu, 2009-01-01 at 20:48 -0600, Mikkel L. Ellertson wrote: > Robert L Cochran wrote: > > > > A warranty claim seems so easy, doesn't it? Getting that claim honored > > is an expensive process. I did this for a Western Digital hard drive, > > but I had to pay for the packaging and mailing cost to send the hard > > drive I was making warranty claim for to their testing center. I also > > had to take the time to prepare the unit for mailing and then actually > > mailing it. That time is worth money and it cost me close to what the > > hard drive is worth. The entire decision to replace the hard drive > > appears to be entirely at Western Digital's discretion; they could have > > refused to replace it. In my case they decided to. The entire process of > > replacement took about 5 weeks before the replacement drive was received > > in the mail. This was not a new drive but a refurbished one. It may have > > been about as costly but much faster time-wise simply to toss the drive > > and buy a new one, and I suspect that is why Western Digital has this > > process in place. > > > I have had good luck getting Western Digital drives replaced. If you > run their diagnostic code, or have a drive that will not test > because it will not spin up, you can go for an advance exchange - > you have to have a credit card, so they can charge you if you do not > send the bad drive back. > > The way it works is that they send you out a replacement drive, and > you send the bad drive back in the same packaging. I believe return > shipping was also pre-paid. I do know they had the return shipping > label printed. I think I just had to drop it off at UPS or FED-X. > They also included warranty information, as the replacement drive > warranty expired when the warranty on the old drive expired. ---- in the US, the warranty on WD drives is 3 times longer than Maxtor and my statistically insignificant experience tells me that the Maxtor drives are more prone to failure. I think WD is a first rate hard drive manufacturer even though they don't do SCSI drives any more. Craig -- fedora-list mailing list fedora-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-list Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
