Re: bugzilla advice.

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On Mon, 2007-02-05 at 10:02 -0800, Kam Leo wrote:
> On 2/5/07, Aaron Konstam <akonstam@xxxxxxxxxxxxx> wrote:
> > I have been roundly scolded for not using bugzilla so let me illustrate
> > my current problem with this technique.
> >
> > 1. Currently on my FC6 machine gnome-cd crashes with a segmentation
> > fault when run. No errors are placed in log/messages.. Exactly what
> > information can I send to bugzilla to allow this to be debugged. On the
> > other hand grip refuses to admit that the CD is available even though
> > its icon appears on the desktop. Again no error messages appear except
> > that the grip window shows nothing to play, so what bugzilla information
> > would be helpful.
> >
> > 2. Similarly with the system not recognizing my sound card. What
> > information would help anyone figure out what is happening. I could send
> > information on my sound card. But it is an old one that no one at Red
> > Hat probably has any access to. Now here is the funny thing . When the
> > system boots early in the boot process the card is recognized. But that
> > is the last time the system admits that the card is present. Would that
> > fact be important to identifying the problem.
> >
> > I am not trying to be difficult but I really would like to know how
> > other people approach bugzilla reporting on these issues.
> > --
> 
> Here's my approach:
> 
> 1. Do a Bugzilla search. Do not get too detailed in the search terms.
> Bugzilla search really needs improvement. (To paraphrase "Magic School
> Bus": "Don't be afraid to make mistakes."  If you do not find a match
> submit a report. (Don't worry about duplicates. Search needs work!)
> 
> 2. Check the FAQ of the group providing drivers, e.g. for sound ALSA.
> and this mailing list.
> 
> 3. If the problem/fix involves build configuration options get the
> source code and build your own custom kernel/package. (That's what I
> did for my old ISA sound cards when ALSA drivers for them were not
> available.)
> 
> > Aaron Konstam <akonstam@xxxxxxxxxxxxx>
> 
Look, I appreciate you answering but the drivers were available but were
not used automatically because the system did not recognized that the
card existed, except in the early boot messages.
--
=======================================================================
Avert misunderstanding by calm, poise, and balance.
=======================================================================
Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@xxxxxxxxxxxxx

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