On Mon, 2007-02-05 at 10:02 -0800, Kam Leo wrote: > On 2/5/07, Aaron Konstam <akonstam@xxxxxxxxxxxxx> wrote: > > I have been roundly scolded for not using bugzilla so let me illustrate > > my current problem with this technique. > > > > 1. Currently on my FC6 machine gnome-cd crashes with a segmentation > > fault when run. No errors are placed in log/messages.. Exactly what > > information can I send to bugzilla to allow this to be debugged. On the > > other hand grip refuses to admit that the CD is available even though > > its icon appears on the desktop. Again no error messages appear except > > that the grip window shows nothing to play, so what bugzilla information > > would be helpful. > > > > 2. Similarly with the system not recognizing my sound card. What > > information would help anyone figure out what is happening. I could send > > information on my sound card. But it is an old one that no one at Red > > Hat probably has any access to. Now here is the funny thing . When the > > system boots early in the boot process the card is recognized. But that > > is the last time the system admits that the card is present. Would that > > fact be important to identifying the problem. > > > > I am not trying to be difficult but I really would like to know how > > other people approach bugzilla reporting on these issues. > > -- > > Here's my approach: > > 1. Do a Bugzilla search. Do not get too detailed in the search terms. > Bugzilla search really needs improvement. (To paraphrase "Magic School > Bus": "Don't be afraid to make mistakes." If you do not find a match > submit a report. (Don't worry about duplicates. Search needs work!) > > 2. Check the FAQ of the group providing drivers, e.g. for sound ALSA. > and this mailing list. > > 3. If the problem/fix involves build configuration options get the > source code and build your own custom kernel/package. (That's what I > did for my old ISA sound cards when ALSA drivers for them were not > available.) > > > Aaron Konstam <akonstam@xxxxxxxxxxxxx> > Look, I appreciate you answering but the drivers were available but were not used automatically because the system did not recognized that the card existed, except in the early boot messages. -- ======================================================================= Avert misunderstanding by calm, poise, and balance. ======================================================================= Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@xxxxxxxxxxxxx
