There are a few things that the Mozilla triage team uses that could be beneficial to our BugZappers team. Basically, developers need a way of saying: "This bug needs some QA!" And BugZappers need a way of saying: "This bug has a test-case attached to it!" On bugzilla.mozilla.org, we do this with the "keywords" feature of Bugzilla. "Keywords" get added to the (duh) "keywords" field on the bug. They are certain strings that you can pick from a list, to get more data about the bug. You can see the current bugzilla.redhat.com keywords here: https://bugzilla.redhat.com/bugzilla/describekeywords.cgi Right now, the ones that would be useful for us are "EasyFix" and "Patch." We could also add another one, "QAWanted," and another, "TestCase." "QAWanted" would mean, "This bug needs attention from QA." "TestCase" would mean, "this bug has a minimal test case attached that shows the problem very clearly." We would also need a bit of documentation on how to create a minimal test case. These allow developers to search for bugs that are actually easy to fix, or that have some useful information on them. It's possible that currently developers don't search by keywords, but that's because there isn't a triage team to put keywords on bugs. If keywords were actually there and useful, then developers would be more likely to search on them. Once the keywords are actually used and in place, we can start explaining to developers how to make their lives easier by searching on keywords in Bugzilla's "Advanced Search" interface. -Max -- http://www.everythingsolved.com/ Friendly, Competent Linux Services, and Everything Else, too.
