On Wed, 15 Apr 2020 at 01:18, Kevin Fenzi <kevin@xxxxxxxxx> wrote: > > Just FYI, I gathered some real simple stats on our infrastructure > tickets. Just counting the number opened and the number closed per > month. So this doesn't include existing tickets, just new and closed. > And of course some tickets are easier than others, etc. > > open | closed > > 2018-01: 57 | 42 > 2018-02: 98 | 85 > 2018-03: 65 | 44 > 2018-04: 92 | 105 > 2018-05: 113 | 96 > 2018-06: 67 | 60 > 2018-07: 52 | 66 > 2018-08: 68 | 85 > 2018-09: 72 | 99 > 2018-10: 77 | 76 > 2018-11: 81 | 66 > 2018-12: 61 | 54 > 2019-01: 81 | 84 > 2019-02: 108 | 59 > 2019-03: 117 | 85 > 2019-04: 103 | 96 > 2019-05: 123 | 132 > 2019-06: 72 | 70 > 2019-07: 94 | 111 > 2019-08: 97 | 118 > 2019-09: 113 | 118 > 2019-10: 102 | 103 > 2019-11: 103 | 84 > 2019-12: 90 | 78 > 2020-01: 94 | 80 > 2020-02: 137 | 115 > 2020-03: 141 | 126 > 2020-04: 29 | 51 (so far) > > I think we are improving our close rate, but also incoming rate is > increasing (which may be due to us asking everyone to actually file > tickets instead of pinging us, etc). > > Also, we can see we handle usually around 100 tickets a month, but have > been increasing that rate too. > > Just thought I would toss it out there to see if there's anything we can > learn from it. :) Pretty nice, thank you for your work! > > kevin > _______________________________________________ > infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx > To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx > Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ > List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines > List Archives: https://lists.fedoraproject.org/archives/list/infrastructure@xxxxxxxxxxxxxxxxxxxxxxx _______________________________________________ infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/infrastructure@xxxxxxxxxxxxxxxxxxxxxxx
