I would say that we should all read through the Cornell website https://confluence.cornell.edu/display/itsmp/Service+Level+Expectations (also linked in wiki document) and also read through https://confluence.cornell.edu/display/itsmp/Service+Level+Expectations?preview=/165319876/174489819/Information_Technology_Service_Level_Expectation_(SLE)_Template.dotx Examples of completed documents: https://www.emich.edu/it/help/pdf/ithdsle.pdf https://cms.montgomerycollege.edu/oit/HelpAndSupport.aspx?id=91 In general these are more of a setting expectations documents and ability to say "no we don't agree to be up at 0500 UTC to support XYZ service. You can get help at 1000 UTC -> 2300 UTC Monday through Friday.] On 18 July 2017 at 15:34, Kevin Fenzi <kevin@xxxxxxxxx> wrote: > Take a look at: > > https://pagure.io/fedora-infrastructure/issue/6140 > > and > > https://fedoraproject.org/wiki/Infrastructure/ServiceLevelExpectations > > Any comments or additions to the doc? > > kevin > > > _______________________________________________ > infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx > To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx > -- Stephen J Smoogen. _______________________________________________ infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx
