On Fri, 22 Jan 2010, Keiran Smith wrote: > Mike McGrath wrote: > > Generally we've been dropping the ball on hosted requests, some sitting > > outstanding for several days before someone even responds. > > > > So what is a solution? > > > > I think we could automate the process even more then we do already, I'm > > open to suggestions. > > > > -Mike > > _______________________________________________ > > infrastructure mailing list > > infrastructure@xxxxxxxxxxxxxxxxxxxxxxx > > https://admin.fedoraproject.org/mailman/listinfo/infrastructure > > > > > hmm.. How about have it like this. > Request Submitted -> System Checks What users activity is -> Assigns job > to user with least activity -> E-Mail is sent to the list > How do you measure 'activity'. Some tickets require far more work then another. And what happens when a ticket gets assigned to someone who is busy or away? I'd hate to think we're causing additional work for them, or sending tickets to a black hole. -Mike > I think this will be an efficient way to Complete tasks much quicker. > _______________________________________________ infrastructure mailing list infrastructure@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/infrastructure
