On Tue, 3 Jun 2008 13:03:34 -0800 "Jeff Spaleta" <jspaleta@xxxxxxxxx> wrote: > On Tue, Jun 3, 2008 at 12:52 PM, Josh Boyer <jwboyer@xxxxxxxxx> wrote: > > Avoid the mention of the words "time" and/or "manhours" in all > > emails concerning tracking of things. > > Fine I'll just use manmonths, though manmicroseconds would look more impressive. > > The crux is, as we stand up new groups for a new work area or to > re-organize existing work, I want some thought into a metric to use > that makes sense for the work that new group is being created to do. > If punching in makes the most sense for a helpdesk like #fedora, then > so be it. I don't need the same metric for each group, but i do need > something that makes sense as a metric so we can trend that groups > growth and impact over time. You're looking for a metric like "number of questions answered" or "number of people helped" for #fedora. Helpdesk type hours would certainly be helpful for #fedora, regardless of how you track your metrics, but there's more to being helpful than punching in and I think that is what you want to be tracking. My $0.02 anyway. josh _______________________________________________ fedora-advisory-board mailing list fedora-advisory-board@xxxxxxxxxx http://www.redhat.com/mailman/listinfo/fedora-advisory-board
