--- Kimmo Koivisto <kimmo.koivisto at surfeu.fi> wrote: > I asked my question friday night 7:03 PM and got working solution 9 minutes > later, what commercial support could do better :) It's interesting you say that. I can honestly say, I've gotten far, FAR superior help & support from this forum and from GFS forum than from my paid contracts at HP, EMC, SUN & redhat. Sun has gotten better, HP is kinda OK. Redhat on the phone is not bad but it is atrocious over the web. I've had redhat queries gone unacknowledged even for months on end, simply because they were submitted online. I think that's what mgmnt needs to understand. Just because you PAY for something, doesn't mean you get it. I've had an acknowledged bug sitting in HP's openview queue since november and there's no sign that anybody's even working on it, despite HP admitting that it's a bug. Hopefully resistance to open source support can be overcome some day. Right now, there's too much bias against it in prod deployments. Management feels like if there's no salesperson to yell at, nothing will happen. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
